Tai Chi Productions - Privacy Policy
This Privacy Policy explains how Tai Chi Productions ("we", "us", "our") collects, uses, shares, and protects your personal information when you visit or use our websites, including Online Tai Chi Lessons, Online Tai Chi Workshops, and any related websites, communities, or learning platforms operated by us (collectively, "our Services").
We respect your privacy and handle all personal information responsibly and transparently in accordance with the Australian Privacy Act 1988, the EU and UK General Data Protection Regulation (GDPR), and the California Consumer Privacy Act (CCPA/CPRA).
In short: We value your privacy. This policy explains what information we collect, how we use it, and how you can control it.
1. Who We Are
Tai Chi Productions is based in Sydney, New South Wales, Australia. We provide online Tai Chi for Health programs and related educational content worldwide through our digital learning platforms.
In short: We are an Australian-based organisation helping people worldwide learn and enjoy Tai Chi for Health.
2. Information We Collect
We collect personal information that you provide directly and data automatically gathered through your use of our Services.
Information you provide directly:
Account details: name, email address, password, and country.
Billing information: processed securely by Stripe or PayPal. We never store full credit card details.
Communications: emails, contact forms, or feedback submissions.
Community interactions: posts, comments, or testimonials in our Facebook group or learning platform.
Health notes (optional): if you voluntarily share information about your physical condition to support your learning experience.
Information we collect automatically:
Usage data: pages visited, videos viewed, time spent, and device type.
Cookies and pixels: analytics and advertising tools such as Google Analytics and Meta (Facebook) Pixel.
Log data: IP address, browser type, operating system, and referring links.
In short: We collect basic account, payment, and usage information to deliver and improve your Tai Chi learning experience.
3. How We Use Your Information
We use your information to:
Provide access to our programs and manage your account.
Process payments and deliver subscriptions or purchased content.
Send receipts, service updates, and important account notices.
Offer educational updates, newsletters, or special promotions. You can unsubscribe anytime.
Improve our programs and understand how learners engage with them.
Moderate and support our community spaces.
Comply with legal obligations or protect our rights.
In short: We use your data to provide programs, support your learning, and communicate responsibly.
4. Legal Bases for Processing (for GDPR users)
If you are in the EU or UK, we process your data based on:
Contract: to deliver the programs you purchased or subscribed to.
Consent: for marketing communications and cookies.
Legitimate interests: for site improvement, security, and customer support.
Legal obligation: where required by law or regulation.
5. Sharing Your Information
We do not sell your personal data. We share information only where necessary to operate our Services, communicate effectively, or comply with legal requirements.
We may share your information with:
Our related entities: Your contact details (such as name and email address) are stored in a shared email system (currently Mailchimp) jointly managed by Tai Chi Productions, the Tai Chi for Health Institute (TCHI), which is a related but legally separate not-for-profit organisation, and any future affiliated Tai Chi for Health entities established under our shared educational mission. This allows us to provide consistent communication and educational updates across the Tai Chi for Health network. You can opt out of marketing emails at any time by clicking “unsubscribe” or by contacting us directly.
Service providers: including Thinkific (our learning platform), Stripe and PayPal (payment processors), Mailchimp (email services), and analytics or marketing platforms.
Community platforms: posts in our Facebook group or forums may be visible to other members.
Legal or safety reasons: if required to comply with laws or to protect users and our Services.
In short: We share your contact details within our related Tai Chi for Health organisations to keep communications consistent. You can unsubscribe anytime.
6. Cookies and Tracking Technologies
We use cookies, pixels, and similar technologies to help our websites function properly, understand how people use our Services, and improve your learning experience.
This includes tools such as Google Analytics and the Meta (Facebook) Pixel, which may collect anonymous usage data to help us understand engagement and sometimes deliver relevant information or advertising about our programs.
You can manage or disable cookies through your own browser or device settings if you prefer not to allow them. Disabling cookies may affect some features, but our Services will remain accessible.
In short: We use cookies and tracking tools like Google Analytics and Meta Pixel to understand and improve your experience. You can control them through your browser settings anytime.
7. Data Retention
We retain personal information only as long as needed to provide our Services, comply with legal obligations, resolve disputes, or maintain records. Inactive accounts may be anonymised or deleted after a reasonable period.
In short: We keep your data only as long as necessary.
8. Data Security
We use SSL encryption, secure hosting through Thinkific, and industry-standard safeguards to protect your data. While we take all reasonable precautions, no online service is completely risk-free.
In short: We protect your data carefully, though no system is 100 percent secure.
9. International Data Transfers
Our systems and providers, such as Thinkific, Stripe, and Google, may store or process data outside your country. By using our Services, you consent to this transfer and acknowledge that we work only with trusted providers that apply strong privacy and security standards.
In short: Your data may be stored internationally but only with trusted providers.
10. Your Privacy Rights
Depending on where you live, you may have rights to:
Access or request a copy of your data.
Correct or delete inaccurate information.
Withdraw consent for marketing communications.
Object to certain uses or request portability.
To exercise these rights, email [email protected]. We will respond in accordance with applicable laws.
In short: You can access, correct, or delete your data anytime by contacting us.
11. Children’s Privacy
Our programs are intended for adults. We do not knowingly collect personal data from children under 16. If you believe a child has shared data with us, contact us so we can delete it promptly.
In short: We do not collect children’s data. Let us know if we need to remove any.
12. Community and Testimonials
Any content you post in our online communities, such as our Facebook group or forums, may be visible to other members. By submitting feedback, testimonials, or comments, you grant Tai Chi Productions permission to use that material for marketing, educational, or promotional purposes, consistent with our Terms of Use (https://course.onlinetaichilessons.com/pages/terms).
In short: Posts or testimonials you share may be visible to others and used respectfully in our materials.
13. Third-Party Links
Our Services may include links to other websites or resources. We are not responsible for their privacy practices or content. Please check their policies when visiting those sites.
In short: External sites have their own privacy policies. Please review them.
14. Updates to This Policy
We may update this Privacy Policy to reflect changes in our Services or laws. We will post the revised version here with a new “Last updated” date. Continued use means you accept the updated policy.
In short: We will post updates here. Continuing to use our sites means you accept them.
15. Contact Us
Tai Chi Productions
Email: [email protected]
Location: Sydney, New South Wales, Australia
In short: Contact us anytime with questions or privacy requests.
© Tai Chi Productions. All rights reserved.